Remote Vacation Rental Concierge

Extenteam Client Roles - https:/job-boards.greenhouse.io/extenteam/jobs/5209444008?gh_src=my.greenho; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Remote work—100%

Paid time off

HMO coverage

Job summary

Extenteam is seeking a Remote Vacation Rental Specialist to support a property management client. You will excel at delivering outstanding guest service, managing reservations, and supporting back-office operations in a fully remote environment.

The role requires excellent English communication, strong organization, and the ability to work independently with minimal supervision. This position offers a competitive salary and the flexibility of remote work.

Qualifications

• Proven guest services or reservations experience.
• Strong written and verbal communication in English.
• Able to work independently in a remote setting.
• Excellent organizational and multitasking abilities.

Responsibilities

• Serve as the primary contact for guests and deliver exceptional customer service.
• Handle guest emails, chats, and texts with professional communication.
• Manage reservations end-to-end, including inquiries, confirmations, and changes.
• Coordinate back-office operations, including data entry and reporting.
• Collaborate with housekeeping and maintenance to support property operations.

Skills

Excellent written and verbal English

Guest services experience

Organizational skills

Remote work ability

CRM software proficiency

Education

High school diploma or equivalent

Tools

CRM software

Airbnb/Vrbo familiarity

PMS (property management system)

Job description

Extenteam is seeking a Remote Vacation Rental Specialist to support a property management client. You will excel at delivering outstanding guest service, managing reservations, and supporting back-office operations in a fully remote environment.

The role requires excellent English communication, strong organization, and the ability to work independently with minimal supervision. This position offers a competitive salary and the flexibility of remote work.