Remote Vacation Concierge - Entry-Level Booking & Support

Aisles & Abroad; New York (NY); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Structured onboarding and training

Access to travel booking tools

Mentorship and development

Fully remote work environment

Collaborative team culture

Job summary

Aisles & Abroad is seeking dependable, customer-focused individuals for a fully remote Customer Service – Booking Vacations role to help clients research, reserve vacations, and ensure a smooth booking experience. This entry-level position includes structured onboarding, ongoing training, and access to travel booking tools and supplier resources to support the end-to-end booking process.

Ideal candidates are detail-oriented, can work independently in a remote environment, and are open to

Qualifications

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable navigating online systems and digital platforms.
• Ability to work independently in a remote environment.
• Previous customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises.
• Respond to customer inquiries regarding travel options, availability, and reservation details.
• Support the booking and confirmation process from start to finish.
• Review travel details for accuracy, including dates, accommodations, and traveler information.
• Maintain organized client records and documentation.
• Provide follow-up support before and after travel.

Skills

Strong communication

Customer-focused

Remote work

Attention to detail

Digital literacy

Tools

Online booking systems

Job description

Aisles & Abroad is seeking dependable, customer-focused individuals for a fully remote Customer Service – Booking Vacations role to help clients research, reserve vacations, and ensure a smooth booking experience. This entry-level position includes structured onboarding, ongoing training, and access to travel booking tools and supplier resources to support the end-to-end booking process.

Ideal candidates are detail-oriented, can work independently in a remote environment, and are open to