Remote UX Product Designer: AI-Driven Health Solutions

Into Design Systems; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Optum is seeking a UX Product Designer for the AI & Product Office to shape AI-enabled products that support enterprise AI strategy, Agenix solutions, and product capability agenda. You will lead field research across clinics, homes, and care workflows, and design AI feature behavior with a focus on error handling and measurement of impact.

The role collaborates with cross-functional teams and embedded market teams to design, build, deploy, and measure outcomes, with a strong emphasis on

Qualifications

• 7+ years of experience designing end-to-end UX/UI experiences for digital products, including user research, interaction design, prototyping, usability testing, and delivery of production-ready designs across web, mobile, conversational, or workflow-based applications.
• Recent experience in the healthcare industry (within the last 3 years) and within a large, complex, matrixed organization.
• Demonstrated portfolio showing shipped work, the research behind it, and evidence of what changed after launch.
• Experience leading field research with users in their own settings.
• Ability to use AI tools in your own work today and has built with them: an agent, automation, or large language model tool you designed, built, and ran, at work or as a personal project, including prototypes built with AI.
• Proven working knowledge of accessibility standards and designing for diverse users.
• Ability to work at the enterprise level and at a single market's level, and to tell which one a given decision belongs to.
• Proven solid writing skills: decisions, findings, and disagreements are written down.

Responsibilities

• Conduct research where care is delivered: observe and interview patients and care team members in clinics, practices, and homes and turn findings into written insights the whole team uses
• Include patients with varied language, literacy, age, disability, and access needs in research
• Partner with care team members and clinical informaticists as design partners from the first sketch
• Write down weekly learnings so they are reviewed on cadence and turned into decisions
• Design end-to-end experiences across channels people already use, including electronic health record workflow, SMS, voice, and existing portals
• Design how AI features behave: what an agent says and does, how it shows its sources, how a person corrects or overrides it, and what happens when it is wrong or unsure
• Prototype quickly at the fidelity the question needs, including working prototypes built with AI and code tools, and test them with real users before build
• Own the design system for the team's products, aligned with Optum brand and accessibility standards (WCAG), so the next market's team can use it without you

Skills

UX design

User research

Prototyping

Usability testing

AI tools

Written communication

Job description

Optum is seeking a UX Product Designer for the AI & Product Office to shape AI-enabled products that support enterprise AI strategy, Agenix solutions, and product capability agenda. You will lead field research across clinics, homes, and care workflows, and design AI feature behavior with a focus on error handling and measurement of impact.

The role collaborates with cross-functional teams and embedded market teams to design, build, deploy, and measure outcomes, with a strong emphasis on