Remote UX Operations Lead - Strategy & AI Automation

Workiva Inc.; United States; Remote; USD 177,000 - 290,000; Full time

Benefits offered by this job

Discretionary bonus

Restricted Stock Units

401(k) match

Comprehensive employee benefits

Job summary

Workiva is seeking a UX Operations Lead to bridge UX design, systems, content, and research with Product. You will standardize operating models, drive automation, and partner with Product Operations to scale rituals, tooling, and workflows.

The role emphasizes cross-functional influence and executive-facing communication. You will own budgets, vendor relationships, and the onboarding system while building a culture of psychological safety across a distributed team.

Qualifications

• 10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams.
• Experience owning a budget and managing vendor relationships end to end.
• Track record of building an operating model, cadence, or process from a low-maturity starting point.
• Experience preparing an executive for high-stakes cross-org conversations and driving follow-through.

Responsibilities

• Design and run recurring rituals, design critique routines, and decision-making checkpoints across all UX functions.
• Prepare the Head of UX for Product Strategy sessions and act as the day-to-day UX counterpart to Product Operations.
• Own the UX tooling and vendor budget; manage renewals with IT, Procurement, Finance, and Legal.
• Consolidate communication channels and documentation; audit tooling (e.g., Figma, AI tools); pilot new tools with measurable outcomes.
• Build onboarding system and reusable job descriptions, interview loops, and evaluation templates.
• Connect Research Ops to shared rhythms and a leveling framework across disciplines.
• Run executive reporting cadence and communicate UX strategy to the team.
• Identify repeatable workflows for AI or automation with guardrails and measurable outcomes.
• Foster rituals and engagement moments to build connectivity and psychological safety across distributed teams.

Skills

UX operations

Program management

Cross-team leadership

Executive briefing

Operating model

Executive communication

Influence without authority

Planning cadences

Research operations

Design systems

AI & automation

Tools

Figma

Jira

Confluence

Budget tracking tools

Job description

Workiva is seeking a UX Operations Lead to bridge UX design, systems, content, and research with Product. You will standardize operating models, drive automation, and partner with Product Operations to scale rituals, tooling, and workflows.

The role emphasizes cross-functional influence and executive-facing communication. You will own budgets, vendor relationships, and the onboarding system while building a culture of psychological safety across a distributed team.