Senior UX Operations Leader - Streamline & Scale (Remote)

Workiva Inc.; Clayton (NC); Remote; USD 177,000 - 290,000; Full time

Benefits offered by this job

Discretionary annual bonus

Restricted Stock Units (RSUs)

Job summary

Workiva Inc. seeks a UX Operations Lead to unite UX Design, Design Systems, Content, and UX Research with the broader Product organization by establishing unified decision routines and shared operating models.

You will drive workflow improvements, standardize practices, and leverage automation and AI for repetitive tasks while supporting the Head of UX and Directors and collaborating with Product Operations on cross-functional initiatives.

Qualifications

• 10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams.
• Experience owning a budget and managing vendor relationships end to end.
• Track record of building an operating model, cadence, or process from a low-maturity starting point.
• Experience building operating processes, planning cadences, or shared systems where structure was limited or still evolving.
• Experience supporting a multidisciplinary UX organization spanning design, research, content, and design systems.
• Experience partnering with Product Operations on shared planning processes, workflows, or organizational standards.
• Experience developing hiring and onboarding systems, supporting competency frameworks, or coordinating research operations.
• Working proficiency with Figma, Jira, collaboration and documentation platforms, and budget-tracking tools.
• Experience defining operational metrics and using data to improve processes, understand capacity, and evaluate adoption.

Skills

UX operations

Budget ownership

Operating model

Cross-functional coordination

Hiring onboarding

Figma

Jira

Budget tracking

Operational metrics

Data-driven improvements

Tools

Figma

Jira

Collaboration platforms

Documentation platforms

Budget-tracking tools

Job description

Workiva Inc. seeks a UX Operations Lead to unite UX Design, Design Systems, Content, and UX Research with the broader Product organization by establishing unified decision routines and shared operating models.

You will drive workflow improvements, standardize practices, and leverage automation and AI for repetitive tasks while supporting the Head of UX and Directors and collaborating with Product Operations on cross-functional initiatives.