Remote UX Operations Lead - Scale & Strategy

Workiva, Inc.

United States

Remote

USD 177,000 - 290,000

Full time

8 days ago

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Benefits offered by this job

Discretionary bonus

Restricted Stock Units

401(k) match

Comprehensive employee benefits

Job summary

Workiva is seeking a UX Operations Lead to be the bridge connecting UX Design, Design Systems, Content, and UX Research with the Product organization. You will establish unified decision routines and operating models to ensure the UX organization acts as a cohesive unit, while driving continuous improvements through automation and AI.

You will lead rituals, partner with Product Operations, own UX tooling budgets, standardize templates, and build onboarding systems.

Qualifications

10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams.
Experience owning a budget and managing vendor relationships end to end.
Track record of building an operating model, cadence, or process from a low-maturity starting point.
Experience preparing an executive for high-stakes cross-org conversations and driving follow-through.

Responsibilities

Design and run recurring rituals, design critique routines, and decision-making checkpoints across all UX functions.
Prepare the Head of UX for Product Strategy & Operations sessions, drive follow-through, and serve as the day-to-day UX counterpart to Product Operations.
Own the UX tooling and vendor budget, manage renewals and procurement with IT, Procurement, Finance, and Legal.
Consolidate communication channels and documentation, audit the tooling ecosystem including Figma and AI tools, pilot new tools with measurable outcomes, and build reusable templates.
Build the onboarding system and reusable job description, interview loop, and evaluation templates that Directors populate with discipline-specific content.
Connect Research Ops to shared rhythms and facilitate a cross-discipline competency and leveling framework.
Run the executive reporting cadence, communicate UX strategy to the team, and coordinate UX participation in annual cross-functional efforts.
Identify repeatable workflows for AI or automation, pilot with guardrails, and use operational health measures to scale what works.
Create rituals and engagement moments that build connectivity and psychological safety across the distributed team.