UX Operations Lead — Remote, Strategy & Systems

Workiva Inc.; Charlotte (NC); Remote; USD 177,000 - 290,000; Full time

Benefits offered by this job

Restricted Stock Units

Discretionary annual bonus

Job summary

Workiva is seeking a UX Operations Lead to serve as the central bridge connecting our UX disciplines—design, design systems, content and research—with the broader Product organization. You will establish unified decision routines and operating models to ensure the UX organization operates as a cohesive unit.

You will drive continuous operational improvements by streamlining workflows, standardizing practices, and leveraging automation and AI for repetitive tasks.

Qualifications

• 10+ years in UX operations, program management, or a comparable operations role across multiple director-led teams.
• Experience owning a budget and managing vendor relationships end to end.
• Experience building operating models, cadences, or processes in low-maturity environments.
• Experience building operating processes, planning cadences, or shared systems where structure was limited or evolving.
• Experience supporting a multidisciplinary UX organization spanning design, research, content, and design systems.
• Experience partnering with Product Operations on shared planning processes, workflows, or standards.
• Experience developing hiring and onboarding systems, supporting competency frameworks, or coordinating research operations.
• Working proficiency with Figma, Jira, collaboration/document platforms, and budget-tracking tools.
• Experience defining operational metrics and using data to improve processes, understand capacity, and evaluate adoption.

Responsibilities

• Design and run recurring rituals, design critique routines, and decision-making checkpoints across all UX functions.
• Prepare the Head of UX for Product Strategy & Operations sessions, drive follow-through, and serve as the day-to-day UX counterpart to Product Operations.
• Own the UX tooling and vendor budget, manage renewals and procurement with IT, Procurement, Finance, and Legal.
• Build the onboarding system and reusable job description, interview loop, and evaluation templates that Directors populate with discipline-specific content.
• Run the executive reporting cadence, communicate UX strategy to the team, and coordinate UX participation in annual cross-functional efforts.

Job description

Workiva is seeking a UX Operations Lead to serve as the central bridge connecting our UX disciplines—design, design systems, content and research—with the broader Product organization. You will establish unified decision routines and operating models to ensure the UX organization operates as a cohesive unit.

You will drive continuous operational improvements by streamlining workflows, standardizing practices, and leveraging automation and AI for repetitive tasks.