UX Operations Leader - Remote Strategy & Automation

Workiva Inc.; United States; Remote; USD 177,000 - 290,000; Full time

Benefits offered by this job

Discretionary annual bonus

Restricted Stock Units (RSUs)

401(k) match

Comprehensive benefits package

Job summary

Workiva is seeking a UX Operations Lead to unite UX Design, Design Systems, Content, and Research with Product Operations. You’ll standardize practices, streamline workflows, and implement automation and AI for repetitive tasks. While senior leaders own people and strategy, you’ll support them and scale operating models across distributed teams.

Responsibilities include rituals, budgeting, tooling consolidation, onboarding systems, and executive reporting. Travel up to 10% may be required.

Qualifications

• 10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams
• Experience owning a budget and managing vendor relationships end to end
• Track record of building an operating model, cadence, or process from a low-maturity starting point
• Experience preparing an executive for high-stakes cross-org conversations and driving follow-through

Responsibilities

• Design and run recurring rituals, design critique routines, and decision-making checkpoints across all UX functions
• Prepare the Head of UX for Product Strategy & Operations sessions, drive follow-through, and serve as the day-to-day UX counterpart to Product Operations
• Own the UX tooling and vendor budget, manage renewals and procurement with IT, Procurement, Finance, and Legal
• Consolidate communication channels and documentation, audit the tooling ecosystem including Figma and AI tools, pilot new tools with measurable outcomes, and build reusable templates
• Build the onboarding system and reusable job description, interview loop, and evaluation templates that Directors populate with discipline-specific content
• Connect Research Ops to shared rhythms and facilitate a cross-discipline competency and leveling framework
• Run the executive reporting cadence, communicate UX strategy to the team, and coordinate UX participation in annual cross-functional efforts
• Identify repeatable workflows for AI or automation, pilot with guardrails, and use operational health measures to scale what works
• Create rituals and engagement moments that build connectivity and psychological safety across the distributed team

Skills

10+ years UX ops

Budget ownership

Vendor management

Operating model design

Executive coaching

Cross-functional collaboration

AI in operations

Leadership communication

Process automation

Tools

Figma

Jira

Documentation platforms

Budget-tracking tools

Job description

Workiva is seeking a UX Operations Lead to unite UX Design, Design Systems, Content, and Research with Product Operations. You’ll standardize practices, streamline workflows, and implement automation and AI for repetitive tasks. While senior leaders own people and strategy, you’ll support them and scale operating models across distributed teams.

Responsibilities include rituals, budgeting, tooling consolidation, onboarding systems, and executive reporting. Travel up to 10% may be required.