UX Designer

ECS; Richmond (VA); Remote; USD 100,000 - 110,000; Full time

Job summary

Everforth ECS is seeking a UX Designer to work remotely on federal projects for DHS HQ. You will research customer journeys, design and test approaches to improve service delivery, and foster a user-centric culture across federal programs.

The role requires planning and executing user research, creating journey maps and personas, and collaborating with ECS teams to deliver engaging experiences across services and websites critical to mission success.

Qualifications

• US citizenship is required to work on federal projects.
• Bachelor's degree in a relevant field.
• 5+ years of combined professional UX experience.
• Online portfolio showcasing UX design deliverables.
• Experience with user research, journeys, personas, and service blueprints.

Responsibilities

• Collaborate with federal clients to define and implement innovative UX solutions.
• Lead discovery efforts and gather requirements for new projects.
• Plan and conduct user research using surveys, interviews, and focus groups.
• Create journey maps, workflows, personas, and use case summaries.
• Design wireframes, mockups, and prototypes; iterate from feedback.
• Validate designs through usability testing and refine accordingly.
• Produce case studies, demonstrations, and trainings highlighting UX outcomes.
• Translate research findings into clear business and functional requirements.

Skills

UX design

User research planning

User journeys

Stakeholder collaboration

Communication skills

Public speaking

Agile experience

Portfolio presentation

Self-starter

Education

Bachelor's Degree

Tools

Figma

Adobe Creative Cloud

HTML/CSS

Microsoft 365

Job description

Job Description

Everforth ECS is seeking a UX Designer to work remotely. Everforth ECS is seeking a UX Designer to help create innovative solutions that transform the way our DHS HQ customers work. As a member of our DHS HQ team, you will collaborate with our customer and their stakeholders to:

• Research and identify challenges and opportunities in customer/user journeys, interactions, and touchpoints


• Design and test approaches to improving service delivery and the customer/user experience


• Foster the growth of a customer-centric culture across the federal enterprise.

The ideal candidate possesses experience planning and executing user research, using their findings to reveal key insights that guide the design of dynamic experiences, exceeding the expectations of both our customer and the citizens and organizations they serve. You will work closely with your ECS teammates to create engaging, customer-focused experiences across services, applications, and websites that are critical to our customer’s mission success.

Job Responsibilities

• Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, intuitive solutions for use by our federalcustomer and their stakeholders.


• Lead discovery efforts to gain a deeper understanding of existing tools and processes and/or gather requirements for new projects.


• Plan and lead customer/user research using a variety of engagement strategies and tools (surveys, interviews, focus groups, observations, etc.).


• Create research reports, user journey maps, workflows, user personas, day-in-the-life scenarios, and use case summaries that develop a clear understanding and empathy for our customers/users.


• Design wireframes, mockups, and prototypes as appropriate, incorporating requirements from federal customers.


• Validate designs through usability testing, collecting, and incorporating user feedback throughout the product development process.


• Collaborate in the creation of customer/user experience success stories, case studies, demonstrations, and trainings.


• Translate user research and discovery findings into clear, testable business and functional requirements.

Salary: $100,000 - $110,000

Required Skills

• Must be a US Citizen


• Must be able to obtain a Public Trust


• Bachelor's Degree


• 5+ years combined professional experience


• Online portfolio that showcases the candidate’s UX design experience and deliverables


• Experience crafting key UX deliverables (e.g., user journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes and prototypes for complex systems, testing plans, etc.)


• Experience interpreting user research and analytics to produce key insights and recommendations


• Experience collaborating with UX/UI designers and technical teams for high-fidelity prototyping, piloting, testing, and implementation efforts


• Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence


• Excellent written and oral communication skills, demonstrating the ability to present projects and status reports to internal management, as well as customers and stakeholders


• Self-starter, motivated, confident, with the ability to work independently as well as in a team environment

Desired Skills

• Experience managing multiple projects simultaneously


• Experience working in Agile or similar lean deliveryteam


• Experience using Microsoft 365 suite


• Experience using Figma


• Experience using Adobe Creative Cloud design applications


• Experience with HTML/CSS


• Public speaking/presentation experience


• Previous experience supporting federal programs (DHS preferred)

We Value

• Attracting and developing top talent and high-performing teams


• Fostering a culture that is engaging, accountable, and mission-driven

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

Meet the challenge. Make a difference with Everforth ECS!