Remote Utilities Billing & Service Specialist

NiSource Inc.; United States; Remote; USD 44,000 - 47,000; Full time

Job summary

Columbia Gas, a NiSource company, is seeking a Remote Customer Service Representative to handle billing inquiries, service requests, and account transfers from a private home office. The role requires a fast-paced, customer-focused mindset and strong communication skills.

Starting pay is $21.00 per hour, plus a $500 sign-on bonus paid in two installments. Must reside in Kentucky or Pennsylvania within 80 miles of a Columbia Gas facility, and be available for training and occasional in-office

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Minimum of one (1) year of customer service experience.
• Proficient computer skills, including navigating multiple tabs, windows, and systems.
• Ability to type at least 25 words per minute (WPM).
• Strong written and verbal communication skills.
• For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.

Responsibilities

• Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments.
• Handle emergency calls promptly and professionally.
• Process customer requests for move-ins, account additions, and service transfers.
• Manage refunds, compensation requests, and account updates.
• Route escalated customer issues for timely resolution.
• Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed.
• Initiate service orders, respond to order inquiries, and provide status updates.
• Assist customers with credit and payment arrangements.
• Guide customers to appropriate self-service channels when applicable.
• Meet individual performance metrics, deadlines, and contribute to team goals.
• Prioritize tasks effectively while managing multiple responsibilities.
• Collaborate in a team environment to achieve shared objectives.

Skills

Customer service

Communication

Typing 25 WPM

English/Spanish bilingual

Education

High school diploma or equivalent

Tools

VPN application

Job description

Columbia Gas, a NiSource company, is seeking a Remote Customer Service Representative to handle billing inquiries, service requests, and account transfers from a private home office. The role requires a fast-paced, customer-focused mindset and strong communication skills.

Starting pay is $21.00 per hour, plus a $500 sign-on bonus paid in two installments. Must reside in Kentucky or Pennsylvania within 80 miles of a Columbia Gas facility, and be available for training and occasional in-office