Remote User Enablement Specialist for Federal Grants

ICF Incorporated, LLC; Washington; Remote; USD 67,000 - 115,000; Full time

Job summary

ICF Incorporated, LLC is seeking a remote User Enablement Specialist to support GrantLens, a federal Salesforce grants management solution. You will translate product changes into practical user enablement, create training and job aids, and ensure users have guidance for new releases.

This role collaborates with product, QA, development, and stakeholder teams across the lifecycle. The position emphasizes producing persona-based training, in-app guidance, and hypercare support while aligning

Qualifications

• 3+ years of experience supporting user enablement, enterprise system training, digital learning, or enterprise technology implementations.
• 3+ years of experience performing user-impact or training-needs analysis for software changes and translating requirements, release information, workflows, or system behavior into targeted enablement actions.
• 3+ years of experience designing and delivering persona-, role-, or workflow-based training for enterprise applications with differentiated permissions and user responsibilities.
• 3+ years of experience developing and delivering instructor-led, virtual, self-paced, and release-based system training and upskilling.
• 2+ years of hands-on experience developing presentations, job aids, user guides, FAQs, knowledge articles, instructional videos, and system demonstrations.
• 2+ years of hands-on experience with Jira and Confluence for requirements, release, issue, documentation, or knowledge-management workflows.

Responsibilities

• Develop, maintain, and deliver persona-specific and role-based training for GrantLens and related programs.
• Perform user-impact analysis for enhancements and releases to identify affected personas and knowledge needs.
• Translate complex system functionality into clear training and guidance for non-technical users.
• Create and maintain job aids, guides,FAQs, videos, and other user-facing resources.
• Develop in-app guidance content and coordinate with technical resources for digital adoption features.
• Support UAT, release readiness, demos, and production-aligned resources.

Skills

User enablement

Enterprise training

Digital learning

Agile delivery

Training design

Tools

Jira

Confluence

Screen capture

Job description

ICF Incorporated, LLC is seeking a remote User Enablement Specialist to support GrantLens, a federal Salesforce grants management solution. You will translate product changes into practical user enablement, create training and job aids, and ensure users have guidance for new releases.

This role collaborates with product, QA, development, and stakeholder teams across the lifecycle. The position emphasizes producing persona-based training, in-app guidance, and hypercare support while aligning