Remote USA Bankruptcy Specialist

Santander; New York (NY); Remote; USD 38,000 - 59,000; Full time

Job summary

Santander USA is seeking an USA Representative, Bankruptcy (remote) to manage bankruptcy accounts from inception to completion, ensuring adherence to federal, state and district guidelines as well as internal policies. You will review court documents, monitor dockets, and prepare Proofs of Claim within our compliance framework.

Responsibilities include documenting all activity, coordinating with local counsel, and maintaining poise under pressure while delivering accurate servicing and strong

Qualifications

• 0+ Years Bankruptcy, or equivalent experience.
• Ability to maintain confidentiality at all times.
• Ability to initiate collections process and communicate in an assertive, compassionate, respectful, and successful manner.
• Strong verbal and written communication skills.
• Must have a basic working knowledge of regulations and collection policies and procedures.
• Proficient organizational and time management skills.
• Ability to understand collection laws.
• Computer proficiency, including Microsoft Word skills and Excel, Internet, familiarity with collections software and programs.
• Strong customer service skills.
• Ability to maintain poise under pressure.

Responsibilities

• The Representative, Bankruptcy is responsible for handling all Bankruptcy accounts from inception to completion and for following federal, state and district guidelines as well as policies & procedures.
• Reviews and validates court documents, account data, and referrals to local counsel.
• Performs timely Bankruptcy functional servicing.
• Monitors court dockets for changes within the bankruptcy case.
• Reviews trustee websites for compliance with the bankruptcy plan.
• Refers litigation request to SC litigation team to submit accounts to outside counsel.
• Documents all account activity in the system of record.
• Ensures compliance with policies and procedures with the Fair Debt Collection Practices Act and Bankruptcy Code.
• Escalates risk issues identified to manager.
• Prepares Proof of Claim documentation for next level review and redacts servicing documents, including titles and contracts.

Skills

Confidentiality

Collections process

Verbal communication

Written communication

Regulations knowledge

Time management

Customer service

Calm under pressure

Microsoft Word

Excel

Education

High school diploma, GED

Bachelor’s degree in related field

Tools

Microsoft Word

Excel

Collections software

Internet

Job description

Santander USA is seeking an USA Representative, Bankruptcy (remote) to manage bankruptcy accounts from inception to completion, ensuring adherence to federal, state and district guidelines as well as internal policies. You will review court documents, monitor dockets, and prepare Proofs of Claim within our compliance framework.

Responsibilities include documenting all activity, coordinating with local counsel, and maintaining poise under pressure while delivering accurate servicing and strong