Remote US Customer Support Specialist - Billing & AI Tools

Meshy Llc.; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Stock options

Health, dental, vision insurance

Flexible remote work

Job summary

Meshy is seeking a customer-focused Billing & Support specialist to cover the Eastern Time window for a fully remote, global team. You will handle billing questions, refunds, and disputes while coordinating with Product, Engineering, and Finance to resolve issues and improve our SOPs.

Ideal candidates have 2–5 years in SaaS billing, strong English skills, experience with Intercom, and the ability to own the full support queue beyond billing.

Qualifications

• 2-5 years of billing or subscription support experience, including at least 2 years supporting a large SaaS company's subscription product.

Responsibilities

• Handle the full range of user issues during your hours—general product questions, product bugs, feature requests, and billings.

Skills

Billing experience

SaaS knowledge

Customer support

Excellent English

Intercom

Stripe/PayPal

Mandarin (preferred)

US ET availability

Tools

Intercom

Stripe

PayPal

Job description

Meshy is seeking a customer-focused Billing & Support specialist to cover the Eastern Time window for a fully remote, global team. You will handle billing questions, refunds, and disputes while coordinating with Product, Engineering, and Finance to resolve issues and improve our SOPs.

Ideal candidates have 2–5 years in SaaS billing, strong English skills, experience with Intercom, and the ability to own the full support queue beyond billing.