Remote Urgent Care Admin Assistant with Flexible Hours

American Family Care; Alaska; Remote; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible work from home options

Job summary

American Family Care is seeking an Urgent Care Administrative Assistant to provide remote administrative and patient-support services. You will manage calls, scheduling, portal communications, and EMR entries while delivering professional, empathetic customer service in a fast-paced healthcare setting.

The role requires a high school diploma, strong communication skills, and the ability to work independently from home.

Qualifications

• High school diploma or equivalent required.
• Prior healthcare, urgent care, medical office, customer service, call center, or admin experience preferred.
• Experience with EMR/EHR systems preferred.
• Strong computer and technology skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize competing demands.
• Ability to maintain patient confidentiality and handle PHI appropriately.
• Ability to work independently in a remote environment.

Responsibilities

• Answer incoming telephone calls in a professional, courteous, and timely manner and route calls.
• Take accurate messages and ensure timely follow-up.
• Schedule, reschedule, and cancel patient appointments.
• Assist patients in selecting appointment type based on requested services.
• Enter appointment information accurately into EMR/scheduling system.
• Send patient portal enrollment or access links as appropriate.
• Send X-ray or diagnostic imaging links to patients.
• Assist with administrative tasks supporting urgent care operations.
• Enter and update patient information in EMR and other systems.
• Assist with patient forms, documentation requests, and administrative correspondence.
• Follow workflows for medical records and requests.
• Provide a welcoming, professional experience to patients and callers.
• Handle difficult callers with professionalism and empathy.
• Maintain confidentiality and HIPAA compliance.
• Additional duties as specified.

Skills

Healthcare experience

Customer service

Communication skills

Multitasking

Remote work

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

American Family Care is seeking an Urgent Care Administrative Assistant to provide remote administrative and patient-support services. You will manage calls, scheduling, portal communications, and EMR entries while delivering professional, empathetic customer service in a fast-paced healthcare setting.

The role requires a high school diploma, strong communication skills, and the ability to work independently from home.