Administrative Assistant

American Family Care Rockville; United States; Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible work from home

Job summary

American Family Care Rockville is seeking an urgent care Administrative Assistant to deliver remote administrative and patient-support services for an efficient urgent care practice. You will handle calls, scheduling, patient portal communications, and EMR tasks.

The ideal candidate is highly organized, professional, and capable of multitasking in a fast-paced healthcare environment, with strong customer service and a commitment to patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or administrative settings preferred.
• Experience with EMR/EHR systems preferred.
• Strong computer and technology skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize competing demands.
• Strong attention to detail and accuracy.
• Ability to maintain patient confidentiality and handle PHI appropriately.
• Ability to work independently in a remote environment.

Responsibilities

• Answer calls professionally and route to correct department or staff.
• Take accurate messages and ensure timely follow-up.
• Schedule, reschedule, and cancel patient appointments.
• Assist patients in selecting appointment types.
• Enter appointment information accurately in EMR/scheduling system.
• Send patient portal enrollment or access links.
• Send imaging links to patients using procedures.
• Assist with administrative tasks supporting daily operations.
• Maintain patient information in EMR and other systems.
• Assist with patient forms and documentation requests.
• Follow workflows for medical records and requests.
• Provide a welcoming, service-oriented experience to patients and callers.
• Maintain confidentiality and HIPAA compliance.

Skills

Strong computer skills

Excellent verbal and written skills

Organizational and time management

Multitasking and prioritization

Attention to detail and accuracy

Confidentiality and HIPAA

Independent remote work

Education

High school diploma

Tools

EMR/EHR

Job description

Future Opening: Administrative Assistant

Urgent Care Administrative Assistant

Employment Type: Part-Time

Work Arrangement: Remote

Reports To: Operations Manager / Practice Manager

Position Summary

The Urgent Care Administrative Assistant provides remote administrative and patient-support services to assist with the efficient operation of the urgent care practice. This position serves as an important point of contact for patients, employees, providers, and clinic staff and is responsible for managing telephone calls, email communications, appointment scheduling, patient portal communications, diagnostic imaging links, and other administrative requests.

The ideal candidate is highly organized, professional, responsive, and comfortable working in a fast-paced healthcare environment. The individual must demonstrate excellent customer service skills, attention to detail, sound judgment, and the ability to appropriately identify and route clinical, billing, occupational health, and administrative inquiries.

• Answer incoming telephone calls in a professional, courteous, and timely manner and appropriately route calls to the correct department, team member, or clinic location.
• Take accurate messages when the appropriate team member is unavailable and ensure timely follow-up.
• Schedule, reschedule, and cancel patient appointments in accordance with clinic scheduling protocols.
• Assist patients in selecting the appropriate appointment type based on the services requested.
• Maintain accuracy when entering appointment information into the electronic medical record (EMR) or scheduling system.
• Send patient portal enrollment or access links as appropriate.
• Send authorized X-ray or diagnostic imaging links to patients using established procedures.
• Assist with administrative tasks that support daily urgent care operations.
• Enter and update patient information accurately in the EMR and other designated systems.
• Assist with patient forms, documentation requests, and administrative correspondence.
• Follow established workflows for medical records and document requests.
• Provide a welcoming, professional, and service-oriented experience to patients and callers.
• Handle difficult or frustrated callers with professionalism, empathy, and appropriate de-escalation techniques.
• Maintain strict confidentiality of patient, employee, employer, and business information.
• Follow HIPAA and all applicable federal, state, and organizational privacy and security requirements.
• Additional duties as specified

Required Qualifications

• High school diploma or equivalent required.
• Prior experience in healthcare, urgent care, medical office, customer service, call center, or administrative setting preferred.
• Experience with electronic medical records (EMR/EHR) preferred.
• Strong computer and technology skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize competing demands.
• Strong attention to detail and accuracy.
• Ability to maintain patient confidentiality and handle protected health information appropriately.
• Ability to work independently in a remote environment while remaining responsive and accountable to the team.

Flexible work from home options available.

Compensation: $15.00 - $22.00 per hour

PS: It's All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

I was referred to this position by a current employee

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