Remote Administrative Assistant — Urgent Care (Part-Time)

American Family Care Rockville; United States; Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible work from home

Job summary

American Family Care Rockville is seeking an urgent care Administrative Assistant to deliver remote administrative and patient-support services for an efficient urgent care practice. You will handle calls, scheduling, patient portal communications, and EMR tasks.

The ideal candidate is highly organized, professional, and capable of multitasking in a fast-paced healthcare environment, with strong customer service and a commitment to patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or administrative settings preferred.
• Experience with EMR/EHR systems preferred.
• Strong computer and technology skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize competing demands.
• Strong attention to detail and accuracy.
• Ability to maintain patient confidentiality and handle PHI appropriately.
• Ability to work independently in a remote environment.

Responsibilities

• Answer calls professionally and route to correct department or staff.
• Take accurate messages and ensure timely follow-up.
• Schedule, reschedule, and cancel patient appointments.
• Assist patients in selecting appointment types.
• Enter appointment information accurately in EMR/scheduling system.
• Send patient portal enrollment or access links.
• Send imaging links to patients using procedures.
• Assist with administrative tasks supporting daily operations.
• Maintain patient information in EMR and other systems.
• Assist with patient forms and documentation requests.
• Follow workflows for medical records and requests.
• Provide a welcoming, service-oriented experience to patients and callers.
• Maintain confidentiality and HIPAA compliance.

Skills

Strong computer skills

Excellent verbal and written skills

Organizational and time management

Multitasking and prioritization

Attention to detail and accuracy

Confidentiality and HIPAA

Independent remote work

Education

High school diploma

Tools

EMR/EHR

Job description

American Family Care Rockville is seeking an urgent care Administrative Assistant to deliver remote administrative and patient-support services for an efficient urgent care practice. You will handle calls, scheduling, patient portal communications, and EMR tasks.

The ideal candidate is highly organized, professional, and capable of multitasking in a fast-paced healthcare environment, with strong customer service and a commitment to patient confidentiality.