Remote Unemployment Compensation Specialist I

Commonwealth of PA; Harrisburg (Dauphin County); Remote; USD 55,000 - 75,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking an Unemployment Compensation Specialist 1 to review employer inquiries, apply unemployment laws, and guide customers toward accurate solutions. This role operates across multiple systems, documenting findings for accurate case maintenance.

The position offers full-time hours (8:30 AM–4:30 PM) with potential telework up to 3 days/week and a supportive benefits package typical of state employment. A bachelor’s degree and relevant experience are preferred.

Qualifications

• One year as an Unemployment Compensation Claims Intake Interviewer or Unemployment Compensation Tax Technician (commonwealth titles).
• One year of technical work experience in an unemployment compensation program or employment-services program; and a bachelor’s degree.
• Equivalent combination of experience and training.

Responsibilities

• Review employer inquiries and records to identify main issues.
• Interpret and apply unemployment compensation laws to develop options.
• Research and analyze information to provide clear solutions for accounts and questions.
• Educate customers by explaining requirements, steps, and choices.
• Operate multiple systems to monitor processes and troubleshoot issues.
• Document research, actions, and outcomes for case maintenance.

Skills

Inquiry Review

Law Application

Issue Resolution

Customer Guidance

System Use

Documentation

Education

Bachelor's degree

Job description

Commonwealth of Pennsylvania is seeking an Unemployment Compensation Specialist 1 to review employer inquiries, apply unemployment laws, and guide customers toward accurate solutions. This role operates across multiple systems, documenting findings for accurate case maintenance.

The position offers full-time hours (8:30 AM–4:30 PM) with potential telework up to 3 days/week and a supportive benefits package typical of state employment. A bachelor’s degree and relevant experience are preferred.