Unemployment Compensation Specialist 1

Commonwealth of PA; Harrisburg (Dauphin County); Remoto; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Commonwealth of Pennsylvania is seeking an Unemployment Compensation Specialist 1 to review employer inquiries, apply unemployment laws, and guide customers toward accurate solutions. This role operates across multiple systems, documenting findings for accurate case maintenance.

The position offers full-time hours (8:30 AM–4:30 PM) with potential telework up to 3 days/week and a supportive benefits package typical of state employment. A bachelor’s degree and relevant experience are preferred.

Competenze

• One year as an Unemployment Compensation Claims Intake Interviewer or Unemployment Compensation Tax Technician (commonwealth titles).
• One year of technical work experience in an unemployment compensation program or employment-services program; and a bachelor’s degree.
• Equivalent combination of experience and training.

Mansioni

• Review employer inquiries and records to identify main issues.
• Interpret and apply unemployment compensation laws to develop options.
• Research and analyze information to provide clear solutions for accounts and questions.
• Educate customers by explaining requirements, steps, and choices.
• Operate multiple systems to monitor processes and troubleshoot issues.
• Document research, actions, and outcomes for case maintenance.

Conoscenze

Inquiry Review

Law Application

Issue Resolution

Customer Guidance

System Use

Documentation

Formazione

Bachelor's degree

Descrizione del lavoro

THE POSITION

The Unemployment Compensation Specialist 1 role with the Office of Unemployment Compensation Tax Services gives you the chance to help employers navigate complex questions. This position allows you to expand upon your skill set while providing clear guidance to customers who rely on your support. You will work in a fast-paced environment where your problem solving makes a real difference. Join an agency that values your commitment to excellent service.

DESCRIPTION OF WORK

This role focuses on reviewing and resolving inquiries from employers and representatives across many unemployment compensation topics. You will work with several systems to research issues, explain requirements, and guide customers toward accurate solutions. As an Unemployment Compensation Specialist 1, you will perform the following duties:

• Inquiry Review: Examine employer concerns and records to identify the main issues
• Law Application: Interpret and apply unemployment compensation laws and policies to develop sound options
• Issue Resolution: Research and analyze information to provide clear solutions for account, technical, and legal questions
• Customer Guidance: Educate customers by explaining requirements, process steps, and available choices
• System Use: Operate multiple systems to monitor processes, test functions, troubleshoot issues, and recommend improvements
• Documentation Work: Record research, actions, and outcomes to support accurate case maintenance

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Work schedule may vary based on operational needs.
• Telework:You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Unemployment Compensation Claims Intake Interviewer or Unemployment Compensation Tax Technician (commonwealth titles); or
• One year of technical work experience in an unemployment compensation program, or employment-services program; and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

This position issubject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy:

• Promotion Without Exam

• Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment)

• Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

• Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)

• Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

• Voluntary Demotion

• Reinstatement (Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:

• Administrative Assistant 1

• Clerical Supervisor 2

• Unemployment Compensation Tax Technician

• We will also consider applications from current Commonwealth employees in pay scale group ST05 for which there is a logical occupational, functional, or career developmental relationship to this position. All applicants must meet the minimum experience and training requirements.

• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.

• The promotion without examination requirements are issued in accordance with merit system employment regulations.

• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.