Remote Underwriting Center Manager

UFG Insurance; United States; Remote; USD 103,000 - 136,000; Full time

Benefits offered by this job

Annual incentive compensation

Medical, dental, vision & life

Retirement plans with employer contrib

Generous time-off program

Job summary

UFG Insurance is seeking an Underwriting Center Underwriting Manager to lead a team of 6–9 underwriters, overseeing daily operations, workflow, referrals, and some direct underwriting work to achieve goals.

The role partners with Field Underwriting, Underwriting Support, Sales, Risk Control, Legal, Claims and other teams, while guiding staff development, KPI tracking, and compliance. Remote/hybrid options are available through management. Strong leadership and industry expertise are required.

Qualifications

• 7+ years of commercial lines insurance underwriting experience preferred.
• AU, CIC, or CPCU designation preferred.
• 4-year college degree preferred.
• High school diploma or equivalent required.
• Strong leadership and mentoring skills.

Responsibilities

• Actively assist with the review and analysis of the portfolio to ensure progress toward key business objectives.
• Provide subject matter expertise on systems, processes, and procedures to Underwriting Center team members.
• Ensure team members’ execution of sound risk analysis, pricing decisions and referrals that achieve target growth, retention, and profit goals.
• Perform regular quality audit file reviews
• Provide exceptional service to agency partners with timely and professional service.
• Collaborate with Field Underwriting, Underwriting Support, Sales and Distribution, Risk Control, Legal, Claims, and other internal partners to ensure optimal stakeholder management.
• Conduct training for team members and provide guidance, mentoring, and coaching.
• Assist leading the team through change by collaborating with Underwriting Center leadership.
• Manage staff in achievement of service and production goals while ensuring compliance, underwriting documentation, and performance standards are achieved, including execution of underwriting initiatives from the Business Unit and Line of Business leaders.
• Collaborate with underwriting center leadership on hiring, training, onboarding, and development of Underwriting Center team members through regular conversations, goal setting, and KPI tracking within the UFG performance management framework.
• Monitor the workloads of Underwriting Center Underwriters and make appropriate adjustments as needed to ensure all transactions are processed within company established service standards.
• Serve as the first point of contact for direct reports as well as a referral authority as needed for the Underwriting Center team.
• As the workflow allows, profitably underwrite renewal business through risk selection, pricing, contractual integrity, and account management, in accordance with delegated authority, ensuring compliance.
• Develop, analyze, and evaluate information and exposure for lower premium risks.
• Document assigned files with underwriting thought process.
• Properly classify and price risk commensurate with exposures and controls.

Skills

Leadership

Mentoring

Risk evaluation

Underwriting knowledge

Communication

Emotional intelligence

Negotiation

Autonomy

Commercial Lines knowledge

Customer relations

Education

High school diploma

Bachelor’s degree preferred

AU/CIC/CPCU designation preferred

Job description

UFG Insurance is seeking an Underwriting Center Underwriting Manager to lead a team of 6–9 underwriters, overseeing daily operations, workflow, referrals, and some direct underwriting work to achieve goals.

The role partners with Field Underwriting, Underwriting Support, Sales, Risk Control, Legal, Claims and other teams, while guiding staff development, KPI tracking, and compliance. Remote/hybrid options are available through management. Strong leadership and industry expertise are required.