Remote UK Customer Support Associate — Education Impact

Openkrill; United States; Remote; USD 56,000 - 86,000; Full time

Job summary

Padlet is seeking a highly motivated customer support advocate for a remote role based in the United Kingdom. The ideal candidate is a loyal customer advocate, a creative problem-solver, and a collaborative team member who thrives in people-driven work while staying capable of independent effort.

Responsibilities include solving inquiries via phone and email, escalating bugs to engineers, and suggesting improvements to processes and content.

Qualifications

• Fluent written and spoken English is required.
• Experience in direct customer-facing roles.
• Strong organizational, analytical, written and verbal communication skills.
• Attention to detail and time-management skills.

Responsibilities

• Effectively solve customer inquiries via phone, email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Skills

Fluent English

Customer support

Communication skills

Job description

Padlet is seeking a highly motivated customer support advocate for a remote role based in the United Kingdom. The ideal candidate is a loyal customer advocate, a creative problem-solver, and a collaborative team member who thrives in people-driven work while staying capable of independent effort.

Responsibilities include solving inquiries via phone and email, escalating bugs to engineers, and suggesting improvements to processes and content.