Remote Customer Service & Order Support (UK Hours)

OpenKrill; United States; Remote; USD 5,300 - 7,100; Full time

Benefits offered by this job

Full-time Remote Set-up

UK Timezone 8 hours

Diverse Challenges

Job summary

RecruitGo is seeking a Customer Service Advisor to build strong relationships with customers, handle enquiries, and process orders, delivering outstanding support in a fully remote setup. You will respond to emails, resolve issues, and collaborate with the Quoting team on larger inquiries, while maintaining accuracy, timeliness, and a positive client experience.

This role operates during UK business hours with the flexibility of remote work, offering diverse daily challenges and opportunities to

Qualifications

• Excellent written and verbal English for customer emails.
• Customer-focused with a solution-oriented approach.
• Detail-oriented with accurate order processing.
• Able to manage multiple tasks and priorities.

Responsibilities

• Process customer orders received via email.
• Respond to quotation enquiries.
• Collaborate with team to escalate larger enquiries to the Quoting team.
• Provide accurate delivery time information to customers.
• Log and track customer complaints and queries in NetSuite.
• Address web enquiries and resolve issues promptly and professionally.

Skills

Customer Service

Order Processing

E-commerce Support

Logistics Coordination

BPO Support

Tools

NetSuite

Job description

RecruitGo is seeking a Customer Service Advisor to build strong relationships with customers, handle enquiries, and process orders, delivering outstanding support in a fully remote setup. You will respond to emails, resolve issues, and collaborate with the Quoting team on larger inquiries, while maintaining accuracy, timeliness, and a positive client experience.

This role operates during UK business hours with the flexibility of remote work, offering diverse daily challenges and opportunities to