Remote Banking Support Specialist – Digital Services Pro

Teleperformance; United States; Remote; USD 31,140 - 38,060; Full time

Benefits offered by this job

28 days holiday

Employee Assistance programme

Career development opportunities

Discounts for holidays and utilities

Job summary

Teleperformance is hiring a Customer Expert to deliver exceptional customer experiences. The role involves assisting customers with digital services and resolving inquiries over the phone for Virgin Money.

Candidates should have strong communication skills and a positive attitude. Benefits include 28 days of holiday and opportunities for career development. An ability to empathize with customers and a flexible approach are essential for success in this role.

Qualifications

• Insatiable curiosity to understand customer needs.
• Great communication skills to engage with diverse personalities.
• Flexibility and positivity to meet customer demands.

Responsibilities

• Assist customers over the phone with digital services.
• Resolve queries related to savings accounts.
• Build rapport with customers to find the best solutions.

Skills

Customer Service

Communication skills

Digital mindset

Positive attitude

Tools

Microsoft Office

Job description

Teleperformance is hiring a Customer Expert to deliver exceptional customer experiences. The role involves assisting customers with digital services and resolving inquiries over the phone for Virgin Money.

Candidates should have strong communication skills and a positive attitude. Benefits include 28 days of holiday and opportunities for career development. An ability to empathize with customers and a flexible approach are essential for success in this role.