Remote TS/SCI IT Support Technician (Poly)

acclaimtechnicalservices; Tysons (VA); Remote; USD 120,000 - 134,000; Full time

Job summary

Acclaim Technical Services is seeking a Remote Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division based in Northern Virginia.

You will utilize ITIL processes to resolve incidents, provide user support, and collaborate with cross-functional IT teams to restore services while adhering to security protocols. The role requires strong communication and customer-focused technical assistance.

Qualifications

• Experience resolving technical problems via telephone or self-service involving hardware, software, networks, system/application access.
• Knowledge of Windows Active Directory and common business applications.
• Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
• Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Responsibilities

• Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
• Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
• Provide user support and basic training for common applications, system procedures, and office productivity tools.
• Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
• Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.

Skills

Strong communication skills

Remote IT support experience

Customer service oriented

Tools

Active Directory

ServiceNow ITSM

Remote desktop tools

ServiceNow ITBM

Job description

Acclaim Technical Services is seeking a Remote Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division based in Northern Virginia.

You will utilize ITIL processes to resolve incidents, provide user support, and collaborate with cross-functional IT teams to restore services while adhering to security protocols. The role requires strong communication and customer-focused technical assistance.