Remote Trust & Safety Investigator

OpenKrill; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote-friendly

Fast-paced startup

Skills-based hiring

Impactful work

Job summary

Clipboard is a remote-first healthcare marketplace connecting professionals with workplaces across the U.S. The Trust & Safety Analyst protects platform integrity by handling incident reports from start to finish with empathy and decisive action.

You will work cross-functionally with Support, Product, Legal and Operations to reduce incidents, refine policies, and ensure accurate safety communications with customers and partners.

Qualifications

• Minimum 3+ years in a customer-facing role.
• Experience in Clinical practice, Trust & Safety, Risk Management, or Compliance preferred.
• Excellent judgment in ambiguous situations.
• Ability to analyze safety-related data and present insights.

Responsibilities

• Investigate incidents end-to-end and provide timely, empathetic resolutions.
• Classify incidents, assess severity, and decide on deactivations.
• Develop safety initiatives and processes to reduce incidents.
• Shape safety policies and provide internal/external guidance.
• Collaborate with Support, Product, Legal to improve safety outcomes.
• Monitor safety metrics and report trends for improvements.
• Stay updated on product changes affecting safety operations.
• Communicate with customers and partners professionally and urgently.

Skills

Empathy in customer interactions

Judgement under pressure

Written and verbal communication

Analytical thinking

Cross-functional collaboration

Education

Nursing licensure (LVN/RN) (preferred)

Clinical practice experience

Tools

Statistical tools

Job description

Clipboard is a remote-first healthcare marketplace connecting professionals with workplaces across the U.S. The Trust & Safety Analyst protects platform integrity by handling incident reports from start to finish with empathy and decisive action.

You will work cross-functionally with Support, Product, Legal and Operations to reduce incidents, refine policies, and ensure accurate safety communications with customers and partners.