Trust & Safety Investigator — Remote & Impactful

Clipboard Health LLC; United States; À distance; CAD 92 000 - 128 000; Plein temps

Résumé du poste

Clipboard Health LLC is seeking a Trust & Safety Analyst to manage incident reports from start to finish, delivering empathetic, timely resolutions while removing bad actors to keep the platform safe. The role requires superb judgment, clear communication, and cross-functional collaboration with Support, Product and Legal to uphold marketplace safety norms.

You will investigate incidents end-to-end, classify severity, develop safety initiatives, monitor metrics, and continuously improve incident

Qualifications

• Resolve customer incidents with empathy and action.
• Excellent written and verbal communication.
• Strong judgment to make tough decisions.
• Leadership, motivation and initiative.
• Independent work and organization.
• Detail-oriented and ethical decision-making.

Responsabilités

• Investigate safety incidents end-to-end and deliver timely resolutions.
• Classify incidents, assess severity, and make deactivation decisions.
• Develop and implement safety initiatives, tools, and processes.
• Shape marketplace safety norms through policy development/reccomendations.
• Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
• Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
• Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
• Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
• Continuously improve the incident reporting and investigation workflow.
• Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
• Stay current on product updates to ensure accuracy and consistency across safety operations.

Connaissances

Empathy

Judgment

Communication skills

Leadership

Self-direction

Detail-oriented

Description du poste

Clipboard Health LLC is seeking a Trust & Safety Analyst to manage incident reports from start to finish, delivering empathetic, timely resolutions while removing bad actors to keep the platform safe. The role requires superb judgment, clear communication, and cross-functional collaboration with Support, Product and Legal to uphold marketplace safety norms.

You will investigate incidents end-to-end, classify severity, develop safety initiatives, monitor metrics, and continuously improve incident