Remote Trust & Safety Analyst

US Health Partners, LLC; United States; Remote; USD 65,000 - 105,000; Full time

Benefits offered by this job

Remote-first

Growth opportunities

Job summary

Clipboard is a remote-first company focused on building a safe, reliable marketplace for healthcare professionals and workplaces across the U.S. The Trust & Safety Analyst will manage incident reports from start to finish, delivering empathetic, timely resolutions while removing bad actors to protect platform integrity.

You will work with Support, Product, Legal, and Operations to drive safety outcomes, assess risks, and implement data-driven improvements.

Qualifications

• Ability to resolve customer incidents with empathy and action.
• Impeccable judgement and ability to make tough decisions.
• Exceptional written and verbal communication skills.
• I can handle anything mentality and extremely sound judgment in ambiguous situations.
• Ability to identify potential risks and effectively diffuse situations.
• Demonstrate leadership, motivation, self-direction, and initiative to achieve the mission.
• Self-motivated, able to work independently and stay organized.
• Detail-oriented.
• Ethical and unbiased integrity and decision-making abilities.
• 3+ years in a customer-facing role.
• 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
• LVN or RN is a big plus.
• Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.

Responsibilities

• Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
• Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
• Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
• Shape and uphold marketplace safety norms through clear policy development/reccomendations.
• Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
• Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
• Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
• Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
• Continuously improve the incident reporting and investigation workflow.
• Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
• Stay current on product updates to ensure accuracy and consistency across safety operations.

Skills

Empathy

Judgement

Communication

Leadership

Self-motivation

Detail-oriented

Integrity

Statistical analysis

Education

LVN or RN

Job description

Clipboard is a remote-first company focused on building a safe, reliable marketplace for healthcare professionals and workplaces across the U.S. The Trust & Safety Analyst will manage incident reports from start to finish, delivering empathetic, timely resolutions while removing bad actors to protect platform integrity.

You will work with Support, Product, Legal, and Operations to drive safety outcomes, assess risks, and implement data-driven improvements.