Remote Triage RN - Expert Clinical Guidance & Care

Guideway Care; Birmingham (AL); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

FSA

Disability insurance

Employee Assistance Program

Life Insurance

401(k) match

Remote work

Job summary

Guideway Care is seeking an experienced Registered Nurse for remote triage support. This RN will serve as the front line of clinical support for patients, delivering high-quality assessment, guidance, and care coordination services via telephone and digital communication platforms.

This role requires a confident, autonomous nurse with a strong clinical foundation, excellent judgment, and a deep commitment to patient-centered care.

Qualifications

• Unencumbered RN licensure.
• RN licensure in CA and MN required.
• 5+ years in direct patient care across varied settings.
• Excellent written and verbal communication.
• Ability to work within established protocols and HIPAA rules.
• EMR experience: EPIC, Cerner, Greenway; Windows applications.

Responsibilities

• Receive inbound calls and place outbound calls to patients.
• Provide clinical assessment via protocols and triage by phone or portal.
• Respond to portal messages, create orders, route to appropriate parties.
• Support FMLA, ADA, and LTD/STD needs for patients and providers.
• Train and onboard team members; participate in shadowing sessions.
• Communicate with Health Care Providers via approved methods.
• Maintain regular, reliable attendance during scheduled hours.

Skills

RN licensure

CA RN license

MN RN license

Electronic Medical Record

EPIC experience

Cerner experience

Greenway experience

Communication skills

Critical thinking

Remote work

5+ years direct care

Education

Nursing degree

BSN preferred

Tools

ADOBE

MS Word

MS Excel

Job description

Guideway Care is seeking an experienced Registered Nurse for remote triage support. This RN will serve as the front line of clinical support for patients, delivering high-quality assessment, guidance, and care coordination services via telephone and digital communication platforms.

This role requires a confident, autonomous nurse with a strong clinical foundation, excellent judgment, and a deep commitment to patient-centered care.