Oncology Triage Nurse (Telehealth) [Full-Time]

Guideway Care; Birmingham (AL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

FSA

Disability insurance

Life Insurance

Accident insurance

401(k) retirement plan with company 1:

and other voluntary benefit programs

Job summary

Guideway Care is seeking an experienced Registered Nurse to join our remote triage team. This RN will deliver high-quality assessment, guidance, and care coordination to patients via phone and secure messaging, from a private, HIPAA-compliant home workspace.

The role requires a BSN, compact-state RN license, at least 5 years of direct patient care, and oncology experience. Remote work from home with a consistent schedule and strong clinical judgment are essential.

Qualifications

• Active, unencumbered RN license in a compact licensure state; BSN required.
• Minimum of 5 years’ experience across varied direct patient care settings including ED, L&D, CCU.
• Oncology experience required; OCN preferred.
• Prior remote RN triage or telephone-based care delivery experience preferred.
• Strong clinical proficiency with critical thinking and decision-making skills.
• Excellent verbal and written communication with empathy and clinical clarity.

Responsibilities

• Conduct thorough clinical assessments and triage patients per established protocols.
• Respond to patient inquiries via inbound/outbound calls and secure messaging portals.
• Provide appropriate care recommendations or escalate concerns to the provider or care team.
• Document assessments and care coordination in EMRs with accuracy.
• Support administrative patient-care duties including documentation and onboarding.

Skills

RN license (compact)

5+ years experience

Oncology experience

Remote RN triage experience

EMR proficiency

Excellent communication

Education

BSN degree

Tools

Epic EMR

Cerner EMR

Greenway EMR

Job description

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary

We are seeking an experienced and compassionate Registered Nurse to join our elite team of remote triage professionals. This RN will serve as the front line of clinical support for patients, delivering high-quality assessment, guidance, and care coordination services via telephone and digital communication platforms.

This role requires a confident, autonomous nurse with a strong clinical foundation, excellent judgment, and a deep commitment to patient-centered care. You will work remotely in a structured and supportive environment, contributing to improved outcomes and experiences for patients across a variety of primary care and specialty settings.

Shift Available

• Saturday - Wednesday: 7:00 AM - 3:30 PM CST

Essential Functions

• Conduct thorough clinical assessments and triage patients based on established evidence-based protocols and clinical guidelines.
• Respond to patient inquiries via inbound and outbound calls, as well as secure patient messaging portals.
• Provide appropriate recommendations for care or expedite concerns to the appropriate provider or care team member.
• Document assessments, communications, and care coordination activities in electronic medical records (EMRs) with accuracy and clarity.
• Support administrative functions related to patient care including FMLA, ADA, STD/LTD documentation, and coordination.
• Support training and onboarding of team members, including participating in shadowing shifts (both as a learner and trainer), while reinforcing best practices to ensure consistent, high-quality patient care.
• Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care.
• Uphold Sequence Health’s commitment to clinical excellence, integrity, and service in every interaction.
• Any other duties necessary to drive our values, fulfill our mission, and abide by our company policies
• This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.

Required Skills/Abilities

• Active, unencumbered Registered Nurse license in a compact licensure state; BSN Required
• Minimum of 5 years’ experience in working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care.
• Oncology experience required. OCN (Oncology Certified Nurse) preferred.
• Prior remote RN triage experience or experience with telephone-based care delivery strongly preferred.
• Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages.
• Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.).
• Ability to work independently within scope, while maintaining alignment with clinical protocols and best practices.

Supervisory Responsibilities: None

Travel Requirements: 0%

Work Authorization

• Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards

The pay rate is $30 per hour.

In addition, team members enjoy …

Benefits Package Including

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA),
• Company paid short- and long-term disability,
• Employee Assistance Program,
• Life Insurance
• Accident insurance
• and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match

Essential Duties And Responsibilities

• Able to work remotely at home in a private HIPAA compliant workspace
• Able to house company equipment needed to perform job
• Broadband Internet Access
  • Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Immigration or work visa sponsorship will not be provided
• Physical Demands:
  • Ability to hear in normal range and wear a headset / earpiece
  • Good visual acuity to read computer screens, scripts, forms etc.
  • May sit 100% of the time when taking calls
• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

• Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.