Remote Travel Team Lead & Mentor

ADTRAV Travel Management; El Paso (TX); A distancia; USD 37.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Accounts

401(k)

PTO

Descripción de la vacante

ADTRAV Travel Management seeks a Travel Consultant – Team Lead to oversee a group of client accounts, coordinating domestic and international itineraries using Sabre and other channels.

You will mentor agents, ensure SLA adherence, and provide travel expertise while maintaining high service levels. The role requires industry knowledge, superb communication, and the ability to work remotely with a flexible schedule.

Formación

• Minimum 2 years booking domestic and international travel; complex international a plus.
• Senior travel consultant or mentor experience a plus.
• Strong knowledge of city, airline, hotel, and car rental codes.
• Understanding of Fly America Act and Open Skies Agreement.
• Proficient in Microsoft Office Suite and able to switch between applications quickly.

Responsabilidades

• Manage day-to-day operations for a group of accounts.
• Provide first-level support for agents and escalate issues to management as needed.
• Train agents on accounts and policies/procedures.
• Execute Sabre bookings and issue airline, hotel, car reservations.
• Oversee queue management and ensure tasks meet SLAs.
• Liaise with clients and research service issues to provide solutions.

Conocimientos

Travel industry knowledge

Team leadership

Customer service

Communication skills

Time management

Problem solving

Educación

High school diploma or equivalent

Herramientas

Sabre

Amadeus

Microsoft Office

Descripción del empleo

ADTRAV Travel Management seeks a Travel Consultant – Team Lead to oversee a group of client accounts, coordinating domestic and international itineraries using Sabre and other channels.

You will mentor agents, ensure SLA adherence, and provide travel expertise while maintaining high service levels. The role requires industry knowledge, superb communication, and the ability to work remotely with a flexible schedule.