Remote Travel Team Lead — Global Booking Expert

ADTRAV Travel Management; New York (NY); Remote; USD 37.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Accounts

401(k)

PTO

Remote work capability

Zusammenfassung

ADTRAV Travel Management is seeking a Travel Consultant – Team Lead to oversee travel management for a group of accounts under the operations management team. You will converse with clients across channels to determine travel details and book domestic and international itineraries using a Sabre GDS system.

You will also train agents, provide expert guidance on policies, and ensure service levels are met while maintaining client satisfaction and accuracy in ticketing and documentation.

Qualifikationen

• High school diploma or equivalent required.
• 2+ years booking domestic and international travel; complex international a plus.
• Experience as a senior travel consultant or mentor a plus.
• Strong international knowledge of locations and rate structures.
• GDS experience required; Sabre preferred, Amadeus a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Excellent English verbal and written communication skills.

Aufgaben

• Support day-to-day operations of a group of accounts with management team guidance.
• Serve as first level support for agents on applications, processes, and policies.
• Train agents on accounts, policies, and procedures.
• Execute Sabre to book and issue airline, hotel, car, and other reservations.
• Oversee queue management and ensure tasks meet SLAs.
• Escalate issues to management when needed.
• Provide travel expertise and respond to client requests promptly.
• Maintain account knowledge and respond to changes in itineraries.

Kenntnisse

Leadership

Customer service

Communication

Training/mentoring

Time management

Problem solving

Multitasking

Team leadership

Ausbildung

High school diploma or equivalent

Tools

Sabre

Amadeus

GDS system

Jobbeschreibung

ADTRAV Travel Management is seeking a Travel Consultant – Team Lead to oversee travel management for a group of accounts under the operations management team. You will converse with clients across channels to determine travel details and book domestic and international itineraries using a Sabre GDS system.

You will also train agents, provide expert guidance on policies, and ensure service levels are met while maintaining client satisfaction and accuracy in ticketing and documentation.