Remote Travel Support Specialist | Flexible Hours

Destination Careers; New York (NY); Remote; USD 40,000 - 65,000; Part time

Benefits offered by this job

Training and mentorship

Travel agent certification

Travel discounts and perks

Job summary

Destination Careers is seeking a Customer Support Specialist for a fully remote role based in the USA. You will assist clients with bookings, answer inquiries, and troubleshoot travel-related concerns while maintaining a high level of service.

This position offers flexible scheduling, with part-time or full-time options, and the chance to gain travel agent certification, along with access to travel discounts and mentorship.

Qualifications

• Experience in customer service or travel is a plus but not required.
• Strong communication skills and ability to work independently.
• Comfort with online tools, booking portals, and CRM systems.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Skills

Customer service

Travel industry knowledge

Communication skills

Independent work

CRM systems

Booking portals

Tech-savvy

Tools

CRM systems

Booking portals

Internal systems

Job description

Destination Careers is seeking a Customer Support Specialist for a fully remote role based in the USA. You will assist clients with bookings, answer inquiries, and troubleshoot travel-related concerns while maintaining a high level of service.

This position offers flexible scheduling, with part-time or full-time options, and the chance to gain travel agent certification, along with access to travel discounts and mentorship.