Remote Travel Support Specialist

Effortless travel solutions ETS; Chicago (IL); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Ongoing training

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative for a 100% remote role. You will support clients throughout their travel journey, handling inquiries, bookings, changes, and updates while delivering exceptional service.

Ideal candidates are organized, proactive, and comfortable with booking platforms. This remote position offers flexible scheduling and travel perks within a supportive team environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal & written communication

Customer service experience

Attention to detail

Tech-savvy

Passion for travel

Tools

Booking platforms

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative for a 100% remote role. You will support clients throughout their travel journey, handling inquiries, bookings, changes, and updates while delivering exceptional service.

Ideal candidates are organized, proactive, and comfortable with booking platforms. This remote position offers flexible scheduling and travel perks within a supportive team environment.