Remote Travel Support Expert - Flexible Hours

Livetripexperience; City of Syracuse (NY); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training on travel systems

Job summary

Livetripexperience is seeking a Remote Travel Support Specialist to ensure clients have a seamless journey from start to finish. You will be the primary contact for travelers, resolving inquiries and managing itinerary changes with efficiency and empathy.

The role emphasizes quick problem-solving, tech-savvy booking platform skills, and clear written and verbal English communication. A background in customer support or travel is valued, with a reliable, independent remote work style.

Qualifications

• Problem solver who stays calm under pressure and thinks on their feet.
• Comfortable learning new booking platforms and remote communication tools.
• Excellent written and verbal English communication skills.
• Experience in customer support or travel industry is valued.
• Able to work independently and manage time in a remote setting.

Responsibilities

• Act as the first line of support for clients via email, chat, and phone regarding their travel plans.
• Process booking modifications, flight cancellations, and special accommodation requests promptly.
• Troubleshoot travel-related issues in real-time to minimize client stress.
• Maintain up-to-date knowledge of travel requirements and destination protocols to advise clients accurately.
• Document all client interactions and updates in our internal systems.

Skills

Problem solving

Tech-savvy

Communication

Travel exp

Remote reliability

Job description

Livetripexperience is seeking a Remote Travel Support Specialist to ensure clients have a seamless journey from start to finish. You will be the primary contact for travelers, resolving inquiries and managing itinerary changes with efficiency and empathy.

The role emphasizes quick problem-solving, tech-savvy booking platform skills, and clear written and verbal English communication. A background in customer support or travel is valued, with a reliable, independent remote work style.