Remote Travel Support Coordinator — Customer Experience

Enchanted Horizons Travel; Marshalltown (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training and ongoing mentorship

Flexible remote work options

Career growth within the travel industry

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Coordinator – Travel Support to provide exceptional travel assistance and ensure a positive client experience. This role involves communicating with clients regarding travel inquiries, coordinating travel details, and maintaining excellent service standards.

The ideal candidate will be self-motivated, detail-oriented, and possess strong communication skills. This position offers flexible work options, with opportunities for both part-time and full-time work and career growth within the travel industry.

Qualifications

• Customer service, administrative, or hospitality experience preferred.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel inquiries and requests.
• Provide guidance on travel options, timelines, and next steps.
• Support reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism and care.
• Follow company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated and comfortable working remotely

Detail-oriented and customer-focused mindset

Job description

Enchanted Horizons Travel is seeking a motivated Customer Service Coordinator – Travel Support to provide exceptional travel assistance and ensure a positive client experience. This role involves communicating with clients regarding travel inquiries, coordinating travel details, and maintaining excellent service standards.

The ideal candidate will be self-motivated, detail-oriented, and possess strong communication skills. This position offers flexible work options, with opportunities for both part-time and full-time work and career growth within the travel industry.