Remote Travel Specialist

Sweet Carolina Travels; Fort Lauderdale (FL); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Exclusive travel perks

Access to industry-only discounts

Professional development through training

Community culture focused on travel

Job summary

A personalized travel agency is seeking a Remote Travel Specialist to assist clients throughout their travel journeys. You will engage with clients through various channels, support booking processes, and provide insights on travel. The role offers fully remote flexibility, exclusive travel perks, and opportunities for professional development while fostering a community culture centered on meaningful experiences and passion for travel.

Qualifications

• Strong written and verbal communication skills are essential for client interactions.
• Experience in customer service, ideally within travel or hospitality, is preferred.
• Must have a high attention to detail and organizational skills.

Responsibilities

• Engage with client inquiries across various messaging channels.
• Support travelers with booking updates, cancellations, and requests.
• Provide accurate insights on destinations and agency procedures.
• Follow up to confirm trip details and gather feedback after travel.
• Resolve concerns with empathy and efficiency.

Skills

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Genuine love for travel

Job description

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.