Remote Travel Specialist

Sweet Carolina Travels; Burlington (NC); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote flexibility

Exclusive travel perks

Professional development opportunities

Community culture focused on meaningful travel experiences

Job summary

A travel agency specializing in personalized services is seeking a Remote Travel Specialist. This role involves guiding clients from their initial trip ideas to their safe return home, ensuring a seamless and memorable travel experience. Responsibilities include handling bookings, providing insights on destinations, and resolving client concerns. Ideal candidates should have strong communication skills, customer service experience, and a passion for travel. The position offers fully remote flexibility and exclusive travel perks.

Qualifications

• Proven experience in customer service with a focus on the travel industry.
• Ability to navigate new systems and booking tools quickly.
• Excellent organizational skills and attention to detail.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates and special requests.
• Resolve concerns efficiently with a commitment to client satisfaction.

Skills

Strong written and verbal communication skills

Experience in customer service, ideally in travel, tourism, or hospitality

High attention to detail

Tech-savvy and quick to adapt

Genuine love for travel

Job description

Overview

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.