Remote Travel Specialist

Sweet Carolina Travels; Jacksonville (FL); À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fully remote flexibility

Exclusive travel perks

Professional development opportunities

Team support and culture

Résumé du poste

A leading travel service provider is seeking a Remote Travel Specialist to support clients throughout their travel experiences. This role focuses on seamless communication, booking assistance, and post-travel feedback. The ideal candidate will possess strong communication skills, customer service experience, and a passion for travel. Benefits include remote work flexibility, exclusive travel perks, and ongoing professional development opportunities. Join a team that values connection and memorable experiences.

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Strong written and verbal communication skills are essential.
• High attention to detail with strong organizational skills.
• Ability to learn new booking systems quickly.

Responsabilités

• Engage with client inquiries across email, phone, and messaging.
• Support travelers with booking updates, modifications, and cancellations.
• Provide insights on destinations and travel documents.
• Follow up to confirm trip details and collect feedback.
• Handle concerns with empathy and strive for client satisfaction.

Connaissances

Strong written and verbal communication skills

Experience in customer service

Attention to detail

Tech-savvy

Love for travel

Description du poste

Overview

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.