Remote Travel Specialist

Sweet Carolina Travels; Atlanta (GA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote flexibility

Exclusive travel perks

Professional development opportunities

Community culture focused on travel

Job summary

A dedicated travel agency is seeking a Remote Travel Specialist to support clients throughout their travel journeys. This role requires strong communication skills and experience in customer service, particularly in travel, tourism, or hospitality. The specialist will engage with clients, assist with bookings, provide insights on travel destinations, and resolve concerns with empathy. The position offers fully remote flexibility, exclusive travel perks, and ongoing professional development opportunities.

Qualifications

• Excellent communication skills for client interactions.
• Customer service experience, preferably in travel or hospitality.
• High attention to detail and strong organizational capabilities.
• Ability to adapt quickly to new technologies and systems.
• A love for travel and enhancing others' journeys.

Responsibilities

• Engage with clients through various communication channels.
• Assist travelers with bookings and special requests.
• Provide insights on travel procedures and destinations.
• Follow up to confirm trip details and gather feedback.
• Resolve client concerns with empathy and efficiency.

Skills

Strong written and verbal communication skills

Experience in customer service (travel, tourism, hospitality)

Attention to detail

Tech-savvy

Passion for travel

Job description

Overview

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.