Remote Travel Specialist

Sweet Carolina Travels; Boston (MA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Exclusive travel perks

Access to industry-only discounts

Professional development through training

Community culture driven by passion for travel

Job summary

A leading travel agency is seeking a Remote Travel Specialist to support clients from trip planning to their return home. You will manage bookings, handle client inquiries, and provide insightful travel information. The ideal candidate possesses strong communication skills, enjoys customer service in the travel sector, and has a passion for helping others create memorable journeys. This role offers fully remote flexibility, exclusive travel perks, and opportunities for professional development.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational habits.
• Tech-savvy and quick to adapt to new systems.
• A genuine love for travel and helping others.

Responsibilities

• Engage with client inquiries across email, phone, and messaging.
• Support travelers with booking updates and modifications.
• Provide insights on destinations and travel documents.
• Follow up to confirm trip details and gather feedback.
• Resolve concerns with empathy and commitment to satisfaction.

Skills

Strong written and verbal communication skills

Experience in customer service (travel, tourism, or hospitality)

High attention to detail

Tech-savvy

Genuine love for travel

Job description

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.