Remote Travel Reservations Specialist

Remote Freelance; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits including medical, a d

401(k) with company match

Life insurance and disability coverage

Tuition assistance and professional发展

Job summary

Remote Freelance is seeking a Remote Customer Service Agent to manage inbound calls from confirmed travelers, assist with itinerary maintenance, reservation updates, and payments, and provide general travel information.

The role requires at least 2 years in a call center with customer service calls, proficiency in unscripted communication, and at least 1 year of remote work experience with a hardwired internet connection.

Qualifications

• Minimum of 2 years experience in a call center environment with customer service calls.
• Proficiency in unscripted communication.
• At least 1 year of remote work experience, preferably including remote training.
• Hardwired internet connection required (Wi-Fi not acceptable).
• Must reside in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah.

Responsibilities

• Handle a high volume of inbound calls assisting customers with reservation management.
• Update traveler contact information and modify reservations.
• Process payments and manage airline tickets.
• Reset online access credentials and provide itinerary information.
• Follow up on customer requests via email and outbound calls.
• Communicate detailed product and policy information to travelers.
• Document all customer interactions and call notes in designated systems.
• Manage multiple platforms simultaneously to process inbound calls efficiently.
• Operate within a values-focused and metrics-driven environment.

Skills

Call center experience

Unscripted communication

Remote work experience

Hardwired internet

Job description

About Our Client:
This organization operates within the travel and tourism industry, focusing on supporting travelers by providing customer service related to trip management. It addresses the challenge of maintaining smooth and effective communication with travelers, assisting them with their itineraries and reservations to enhance their travel experience. The company facilitates travel planning and support at scale through remote customer service agents.

About the Opportunity:
The REMOTE CUSTOMER SERVICE AGENT role is responsible for managing inbound calls from confirmed travelers. The position supports customers by assisting with itinerary maintenance,…

Full requirements and application details are available at the original source.