Remote/Travel Quality Lead, Detainee Transport Ops

Gardaworld Federal Services Llc; Texas; Remote; USD 125,000 - 140,000; Full time

Job summary

Gardaworld Federal Services Llc seeks a Quality Control Lead for Detainee Transport Operations in Texas. You will establish, monitor, and enforce compliance standards for secure detainee transport across Texas with some travel to nearby states, auditing field operations and driving corrective actions.

The role requires 3–5 years in QA/compliance auditing, knowledge of federal contracting standards, and the ability to pass a federal background check.

Qualifications

• 3–5 years of experience in quality control, quality assurance, or compliance auditing within secure transport, law enforcement, corrections, or similar government contracting environments.
• Preferred associate’s or bachelor’s degree in Quality Management, Criminal Justice, Business Administration, or a related field.
• Deep understanding of federal government contracting compliance, detainee transport standards, PBNDS standards, and DOT fleet safety regulations.
• Demonstrated ability to create compliance checklists, perform root cause analysis, write technical audit reports, and manage corrective action tracking systems.
• Must be able to pass a rigorous federal background investigation and obtain/maintain required security clearance.
• Must possess a valid driver's license with a clean driving record and be willing to travel up to 50% across Texas, New Mexico, and Oklahoma for field audits.
• Exceptional attention to detail, strong analytical capabilities, and professional written/verbal communication skills to interface effectively with federal stakeholders.

Responsibilities

• Conduct routine and unannounced quality control audits of transport routes, vehicle fleets, holding facilities, and field personnel.
• Monitor adherence to federal detainee transport standards, ICE/PBNDS requirements, DOT motor carrier regulations, and state security mandates.
• Audit fleet maintenance logs, vehicle safety inspection checklists, driver logbooks, and equipment standards to ensure 100% operational readiness and safety.
• Identify operational deficiencies, investigate non-compliance incidents, and develop, track, and implement effective Corrective Action Plans (CAPs).
• Review and refine operational SOPs, detainee custody protocols, and security guard procedures to ensure consistent quality and risk mitigation across all regions.
• Generate comprehensive monthly quality reports, audit findings summaries, and compliance performance metrics for leadership and government contracting officers.
• Collaborate with operational supervisors to train personnel on compliance standards, security protocols, and continuous quality improvement methodologies.
• Serve as the lead point of contact during official government compliance reviews, inspections, and external quality audits

Skills

Attention to detail

Analytical abilities

Communication skills

Education

Associate or Bachelor degree in Quality Management, Criminal Justice, Business Administration, or related field

Job description

Gardaworld Federal Services Llc seeks a Quality Control Lead for Detainee Transport Operations in Texas. You will establish, monitor, and enforce compliance standards for secure detainee transport across Texas with some travel to nearby states, auditing field operations and driving corrective actions.

The role requires 3–5 years in QA/compliance auditing, knowledge of federal contracting standards, and the ability to pass a federal background check.