Quality Control Lead, Detainee Transport Operations

GARDAWORLD FEDERAL SERVICES LLC; Clifton (TX); Remote; USD 125,000 - 140,000; Full time

Job summary

GardaWorld Federal Services LLC is seeking an experienced quality compliance leader to establish, monitor, and enforce standards for secure detainee transport operations across Texas, with limited operations into New Mexico and Oklahoma. You will audit field operations, fleet maintenance records, and security protocols to ensure full alignment with federal regulations and contractual requirements.

Travel up to 50% and collaboration with government auditors will be essential.

Qualifications

• 3–5 years of experience in quality control, quality assurance, or compliance auditing within secure transport or government contracting environments.
• Preferred degree in Quality Management, Criminal Justice, Business Administration, or related field.
• Knowledge of detainee transport standards, PBNDS, and DOT fleet safety regulations.
• Ability to create compliance checklists and write audit reports.

Responsibilities

• Conduct routine and unannounced quality audits of routes, fleets, and staff.
• Monitor adherence to ICE/PBNDS, DOT, and state security mandates.
• Audit maintenance logs and safety checklists for readiness.
• Identify non-compliance, investigate, and implement CAPs.
• Review SOPs and detention protocols for risk mitigation.
• Generate monthly reports and compliance metrics for leadership.
• Train supervisors on compliance standards.
• Lead contact during government inspections and audits.

Skills

Quality control

Quality assurance

Compliance auditing

Analytical skills

Written communication

Education

Associate's or Bachelor's degree preferred in Quality Management / Criminal Justice / Business Administration

Tools

Corrective action tracking systems

Job description

POSITION INFORMATION: BASIC DETAILS

Location

Texas – Statewide (Remote w/Travel)

Full-Time/Part-Time

Full-time

FLSA Status

Exempt/Salaried

Travel Requirement

Yes – 50%

Teleworking

Yes

Pay

$125,000 to $140,000 annually

*Final offer determination is based on a combination of factors, including candidate educational background, years of relevant experience, and specific labor category (LCAT) mapping requirements.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview

In this role, you will establish, monitor, and enforce compliance standards for secure detainee transport operations across Texas, with limited operations extending into New Mexico and Oklahoma. This role is responsible for auditing field operations, fleet maintenance records, and security protocols to guarantee full alignment with federal regulations and contractual requirements. Working closely with management and government auditors, you will conduct regular site inspections, analyze operational performance, and implement corrective action plans. Your leadership will ensure high standards of safety, operational integrity, and contractual compliance throughout the tri-state operational footprint.

Responsibilities

• Conduct routine and unannounced quality control audits of transport routes, vehicle fleets, holding facilities, and field personnel.
• Monitor strict adherence to federal detainee transport standards, ICE/PBNDS requirements, Department of Transportation (DOT) motor carrier regulations, and state security mandates.
• Audit fleet maintenance logs, vehicle safety inspection checklists, driver logbooks, and equipment standards to ensure 100% operational readiness and safety.
• Identify operational deficiencies, investigate non-compliance incidents, and develop, track, and implement effective Corrective Action Plans (CAPs) to prevent recurrence.
• Review and refine operational SOPs, detainee custody protocols, and security guard procedures to ensure consistent quality and risk mitigation across all regions.
• Generate comprehensive monthly quality reports, audit findings summaries, and compliance performance metrics for leadership and government contracting officers.
• Collaborate with operational supervisors to train personnel on compliance standards, security protocols, and continuous quality improvement methodologies.
• Serve as the lead point of contact during official government compliance reviews, inspections, and external quality audits

Qualifications

• Minimum of 3–5 years of experience in quality control, quality assurance, or compliance auditing within secure transport, law enforcement, corrections, or similar government contracting environments.
• Preferred associate’s or bachelor’s degree in Quality Management, Criminal Justice, Business Administration, or a related field (or equivalent combination of training and quality assurance experience).
• Deep understanding of federal government contracting compliance, detainee transport standards, PBNDS standards, and DOT fleet safety regulations.
• Demonstrated ability to create compliance checklists, perform root cause analysis, write technical audit reports, and manage corrective action tracking systems.
• Must be able to pass a rigorous federal background investigation and obtain/maintain required security clearance.
• Must possess a valid driver's license with a clean driving record and be willing to travel up to 50% across Texas, New Mexico, and Oklahoma for field audits.
• Exceptional attention to detail, strong analytical capabilities, and professional written/verbal communication skills to interface effectively with federal stakeholders.

Work Environment

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend and reach. Employees may also be required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.