Travel Concierge & Planner — Flexible Hours, Perks

The Gypsy Travel; Indianapolis (IN); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible work environment

Career growth opportunities

Travel perks & discounts

Job summary

The Gypsy Travel & Cruise is a growing travel agency dedicated to curating personalized travel experiences for clients while providing exceptional service. The team handles reservations, car rentals, and custom travel arrangements to ensure memorable journeys.

Join a team passionate about meeting the travel needs of diverse clients, ensuring every trip is enjoyable and stress-free. You will respond to inquiries, assist with bookings, and provide tailored travel advice in a flexible work

Qualifications

• Customer service experience; travel industry a plus.
• CRM skills and client relationship management.
• Sales skills to identify and meet travel requirements.
• Excellent communication and organizational abilities.
• Previous customer service experience; travel industry experience a plus.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Organized and detail-oriented.
• Comfortable with computers, booking systems and social media.

Responsibilities

• Respond to customer inquiries via phone, email and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Skills

Customer service

CRM skills

Sales orientation

Communication

Organization

Problem solving

Detail oriented

Computer literacy

Travel knowledge

Tools

Expedia

Amadeus

Job description

The Gypsy Travel & Cruise is a growing travel agency dedicated to curating personalized travel experiences for clients while providing exceptional service. The team handles reservations, car rentals, and custom travel arrangements to ensure memorable journeys.

Join a team passionate about meeting the travel needs of diverse clients, ensuring every trip is enjoyable and stress-free. You will respond to inquiries, assist with bookings, and provide tailored travel advice in a flexible work