Remote Travel Planner & Concierge Lead

Departuretravels; Washington (District of Columbia); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to support clients remotely from the United States. You will guide clients through all stages of travel planning, answer inquiries, and coordinate bookings with attention to detail and proactive communication.

Ideal candidates excel in customer service, organization, and travel knowledge, and enjoy flexible hours while delivering a stress-free planning experience for travelers.

Qualifications

• Experience delivering excellent customer service in travel, hospitality, or related fields.
• Strong written and verbal communication with clients throughout the journey.
• Ability to organize bookings, records, and timelines with attention to detail.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Respond to inquiries, present options, and manage bookings and updates.
• Maintain organized client records and ensure accurate travel information.
• Provide professional, timely communication and follow-up for satisfaction.

Skills

Customer service

Travel planning

Communication

Organization

Tools

CRM software

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to support clients remotely from the United States. You will guide clients through all stages of travel planning, answer inquiries, and coordinate bookings with attention to detail and proactive communication.

Ideal candidates excel in customer service, organization, and travel knowledge, and enjoy flexible hours while delivering a stress-free planning experience for travelers.