Remote Travel Customer Support Specialist

Effortless travel solutions ETS; Quincy (MA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks

Ongoing training

Job summary

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role involves assisting with inquiries, handling bookings, and ensuring excellent service.

The ideal candidate should possess strong communication skills and customer service experience, preferably in the travel sector. Enjoy a supportive team environment with flexible scheduling and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Verbal communication

Written communication

Customer service experience

Technology proficiency

Job description

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role involves assisting with inquiries, handling bookings, and ensuring excellent service.

The ideal candidate should possess strong communication skills and customer service experience, preferably in the travel sector. Enjoy a supportive team environment with flexible scheduling and travel perks.