Remote Client Coordination Specialist

Next Stop Travel; Norfolk (VA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and onboarding

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role supports client requests, coordinates service arrangements, and assists with the coordination process in a remote setting.

You will manage inquiries via email, phone, and online platforms, identify client needs, and arrange scheduling with external providers.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Remote work

Tools

CRM software

Web-based systems

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role supports client requests, coordinates service arrangements, and assists with the coordination process in a remote setting.

You will manage inquiries via email, phone, and online platforms, identify client needs, and arrange scheduling with external providers.