Remote Travel Concierge & Support Specialist

Kim Luxe Travel; New York (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

Commission opportunities

Access to exclusive travel discounts

Job summary

A travel service company is seeking a remote Travel Customer Service Representative to assist clients with travel inquiries, bookings, and support. The ideal candidate should have strong communication skills, a customer-first mindset, and experience in customer service or the travel industry. Responsibilities include managing reservations, providing excellent service, and promoting travel packages. This role offers performance bonuses, professional development, and access to exclusive travel discounts.

Qualifications

• Previous experience in customer service or the travel industry preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask in a fast-paced, remote environment.
• Familiarity with travel booking systems is a plus.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Assist clients with travel quotes, bookings, payments, and itinerary details.
• Answer questions about destinations, accommodations, and travel options.
• Communicate professionally with vendors, airlines, and tour operators.
• Manage client reservations and resolve any travel-related issues.
• Promote travel packages, upgrades, and special deals.
• Maintain detailed records of client interactions in the CRM system.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Multitasking

Tools

CRM systems

Job description

A travel service company is seeking a remote Travel Customer Service Representative to assist clients with travel inquiries, bookings, and support. The ideal candidate should have strong communication skills, a customer-first mindset, and experience in customer service or the travel industry. Responsibilities include managing reservations, providing excellent service, and promoting travel packages. This role offers performance bonuses, professional development, and access to exclusive travel discounts.