Remote Travel Concierge & Client Experience Lead

Wanderwell Collective; Dallas (TX); Remote; USD 38,000 - 62,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks

Professional growth

Community

Job summary

Wanderwell Collective is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

You'll work remotely with a team that values excellent communication, attention to detail, and a passion for travel, while providing industry discounts and ongoing training to support your growth and client satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service within travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick to learn new booking systems.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, documents, and agency processes.
• Follow up to confirm plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Job description

Wanderwell Collective is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

You'll work remotely with a team that values excellent communication, attention to detail, and a passion for travel, while providing industry discounts and ongoing training to support your growth and client satisfaction.