Remote Travel Concierge & Customer Support

Wanderwell Collective; Los Angeles (CA); Remote; USD 38.000 - 56.000; Vollzeit

Benefits dieser Stelle

Fully remote work

Travel industry training

Exclusive travel tools

Incentive-based income

Travel discounts

Career growth

Zusammenfassung

Wanderwell Collective is seeking a dependable Customer Service Representative to assist travelers with planning and bookings. This fully remote role emphasizes timely responses, friendly communication, and accurate reservation management.

You'll work via email, phone, and chat, helping clients choose hotels, tours, and flights, while maintaining records in our CRM. Prior travel-industry experience is helpful but not required; strong communication and organizational skills are essential.

Qualifikationen

• Experience in customer service or travel helpful but not required.
• Strong written and verbal communication skills.
• Ability to work independently and stay organized in a remote setting.
• Comfortable using email, booking platforms, and CRM tools (training provided).
• Reliable internet access and a personal computer.
• Must be 18 years or older.
• Passion for travel and helping others plan their perfect trip.

Aufgaben

• Assist clients with travel inquiries, booking options, and reservation management.
• Communicate with clients via email, phone, and messaging tools in a professional and friendly manner.
• Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities.
• Manage changes, cancellations, and special requests efficiently and accurately.
• Maintain updated records of client preferences, bookings, and correspondence.
• Collaborate with travel advisors and supplier partners to ensure seamless service.
• Stay informed on travel trends, destination updates, and special promotions.
• Deliver a client-first experience that builds trust, loyalty, and repeat business.

Kenntnisse

Customer service

Written & verbal comms

Remote work

Organization

Travel knowledge

Tools

Booking platforms

CRM tools

Jobbeschreibung

Wanderwell Collective is seeking a dependable Customer Service Representative to assist travelers with planning and bookings. This fully remote role emphasizes timely responses, friendly communication, and accurate reservation management.

You'll work via email, phone, and chat, helping clients choose hotels, tours, and flights, while maintaining records in our CRM. Prior travel-industry experience is helpful but not required; strong communication and organizational skills are essential.