Remote Travel Concierge & Planner

Hope’s Global Getaways; Euless (TX); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work arrangement

Flexible scheduling

Training and resources

Travel discounts where eligible

Job summary

Hope’s Global Getaways is a remote travel planning company helping clients with destination weddings, honeymoons, cruises, family vacations, and luxury getaways. You will gather preferences, source options, help with reservations, and track important details while delivering friendly, reliable service.

As a Leisure Relations Specialist, you will serve clients at various stages of their travel planning journey, communicating product differences and guiding booking procedures.

Qualifications

• Customer-first mindset and approachable personality.
• Professional communication and ability to establish client trust.
• Strong problem-solving and information-gathering abilities.
• Consistent attention to accuracy and follow-through.
• Ability to balance several client requests and deadlines.
• Comfortable working with minimal supervision.
• Proficient with email, online research tools, and digital applications.
• Willingness to develop knowledge of travel products and booking technology.
• Reliable internet service and a suitable computer or device.
• Must be at least 18 years old.
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying region.

Responsibilities

• Serve as a point of contact for clients seeking vacation planning assistance.
• Collect essential information to establish travel requirements and preferences.
• Source potential accommodations, cruise sailings, activities, and vacation packages.
• Examine available offers and identify choices that meet customer expectations.
• Communicate differences between vacation products, services, and inclusions.
• Help travelers understand reservation procedures and supplier conditions.
• Submit selected booking requests through approved reservation channels.
• Review confirmations and address discrepancies in booking information.
• Maintain client correspondence, travel documents, and reservation records.
• Keep clients informed about deposits, final payments, and upcoming deadlines.
• Handle routine questions and coordinate standard reservation adjustments.
• Support travelers with essential information before their scheduled departure.

Skills

Customer focus

Professional communication

Problem solving

Attention to detail

Multitasking

Self-supervision

Tech Savvy

Email proficiency

Travel product knowledge

Reliability

Tools

Email

Online research tools

Digital applications

Booking platforms

Job description

Hope’s Global Getaways is a remote travel planning company helping clients with destination weddings, honeymoons, cruises, family vacations, and luxury getaways. You will gather preferences, source options, help with reservations, and track important details while delivering friendly, reliable service.

As a Leisure Relations Specialist, you will serve clients at various stages of their travel planning journey, communicating product differences and guiding booking procedures.